Privacy Policy

Updated: April 7, 2026

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Welcome to Dimensions Counseling Center, PLLC. This Privacy Policy explains how we collect, use, and protect information gathered through our website at https://www.dimensionscounselingcenter.com and through SMS/MMS communications with our practice.

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INFORMATION WE COLLECT

When you visit our website, we may collect basic contact information submitted through our contact forms, usage data such as pages visited and time spent on the site, and device information including browser type and IP address.

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When you communicate with us via SMS or MMS, we may collect the name registered to your Caller ID and your phone number.

This policy covers website and SMS/MMS usage only. Privacy of medical and therapeutic information is governed by our separate HIPAA Notice of Privacy Practices, which you will receive at the start of your first session.

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HOW WE USE YOUR INFORMATION

We use the information collected through our website and SMS/MMS services to respond to your inquiries, schedule appointments, send requested information, improve our website and services, and maintain website security.

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INFORMATION SECURITY

We take reasonable steps to protect your information, including SSL encryption for all data transmission, secure hosting environments, regular security updates, and limited staff access to contact information.

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THIRD-PARTY SERVICES

Our website uses third-party services including Google Analytics for anonymous website traffic data, scheduling software for appointment management, contact form processors, and website hosting services. Each of these services operates under its own privacy policy and data practices. We do not sell your personal information to third parties.

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COOKIES AND TRACKING

Our website uses cookies to analyze traffic and improve your experience. You can disable cookies at any time through your browser settings. If you would like to opt out of Google Analytics tracking specifically, you can do so using Google's browser opt-out add-on at tools.google.com/dlpage/gaoptout.

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CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

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YOUR RIGHTS

You have the right to request access to the information we hold about you, request deletion of your data, opt out of communications from us, and update or correct your information. To make any of these requests, contact us using the information below.

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UPDATES TO THIS POLICY

We may update this policy periodically. Any changes will be reflected on this page with a revised date at the top.

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CONTACT

Hunter Cook Dimensions Counseling Center, PLLC

Phone: (423) 722-2499

Email: Admin@dimensionscounselingcenter.com

Website: https://www.dimensionscounselingcenter.com

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This privacy policy applies to website and SMS/MMS usage only and is separate from our HIPAA Notice of Privacy Practices. SMS/MMS consent is not shared with third parties or affiliates for marketing purposes.